Experience The Art Of Caring

We know how busy and stressful life can be and that it’s important to take some time out to do something good for yourself.

In our tranquil day spa in Mackay you’ll be treated like royalty. Our luxury salon provides a wide range of professional treatments. You’ll feel safe and comfortable in the expert hands of our therapists.

For all of our treatments (from waxing to skin treatments to body treatments) we use Waterlily. Waterlily is an authentic spa brand which reflects the fundamental values of pure, results driven and botanically active products.

Our qualified and experienced team of beauty and wellbeing experts are passionate about their work! At Ultra Essence we create an escape from the outside world. We bring you a little bit of bliss and help you love living in your own skin. Our team at Ultra Essence are devoted to delivering a spa experience to transform, replenish and rejuvenate.

At Ultra Essence we pride ourselves on having developed a strong team culture. We have an integrative training program to nurture and cultivate the skills of our 5 therapists. We are proud to be Mackay’s award-winning spa with a team that demonstrates excellent skills, knowledge, and innovation.

Spa Etiquette

We ask that you please respect the quiet and privacy of others by ensuring your mobile phone is turned off and by using a lowered voice.

Cancellation Policy

We appreciate your co-operation by letting us know 24 hours ahead of time if you need to reschedule or cancel your appointment. Please note: there will be a 30% fee (based on your total appointment) deducted if you fail to do so.

When To Arrive

Prior to your appointment we will require you to complete details. Feel free to arrive early so you can take advantage of our relaxation gardens to relax and unwind.

What If I’m Late?

Arriving on time for your appointment means you will experience the full pleasure of your treatment, arriving late will only lessen your time spent with us.

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Salon owner, Karen, has 15 years of experience in the beauty industry. Her passion for beauty therapy started at deportment school where she was intrigued by what she learnt about skincare, makeup and colour matching.

Karen is passionate about providing her clients with a high quality of service. One way she shows this is by allowing her clients to customise their services. So, if a guest is looking to relax after a stressful day, or if they want a more targeted treatment, each Ultra Essence client is given personalised service to ensure they are well and truly pampered.

Continued education is very important to Karen. It is how she stays ahead of trends to serve her clients better. And, it is how she maintains her impressive repertoire of accolades which includes winning Mackay Beauty Therapist of the Year, Australian / NZ Lash Champs and being a consistent finalist in the Australian Beauty Industry Awards.

Away from work, you will find Karen indulging in some of life’s most relaxing hobbies, including painting and reading. Otherwise, she spends time with her two adorable pooches, Frankie, the French Bull Dog and Tookie, the Maltese.



Family ties were the pull for Lisa to join Ultra Essence 3 years ago. She needed a change from her previous career as a veterinary nurse, so she came to work with her ‘amazingly talented sister’, Karen, and has now taken on the mantel of Spa Coordinator. And, the enriching staff and client connections which Lisa has made since the start of her career with Ultra Essence, have reaffirmed to her that this was the right decision.

Lisa relishes in giving each Ultra Essence guest a unique and personalised experience. But her favourite practice is marvelling at a client’s transformation as they leave the float tanks. The health and stress relieving benefits of the tanks remove the weights from clients’ shoulders, which is how Lisa knows she is making a real difference to their lives.

Restoration is something which Lisa enjoys in her spare time as well. So, that’s why on the weekends you will find her gardening or bringing new life to old furniture.



When Jess joined the Ultra Essence team, she already had a swag of experience and accolades. She is the epitome of proficiency, having won the Professionalism Award from her training academy and two silver eminence awards from the Hamilton Island spa.

Beauty therapy wasn’t Jess’ first choice for a career, but it was the one she kept coming back to. When she eventually decided to dive into it, she discovered her passion and has continued to add to her skills ever since. Now, Jess has obtained an extensive list of qualifications including international beauty therapy and electrolysis certifications. And, she continues to add to her skills to ensure that her clients will always receive the best treatments possible.

When the weather is right, Jess is a lover of the outdoors. She finds her escape when close to the water, often preferring to switch off from technology and enjoy the serenity of a spot of fishing.



Bec found her calling when she started working in beauty salons in 2006. As a naturally caring person, she knew this was the right career for her, as she can remove people’s stress – even if it’s only for a few hours. So, she undertook a Diploma of Beauty Therapy and hasn’t looked back.

Bec’s genuine love of her job makes it less like work, and more like a passion project. She relishes in the creative moments and client interactions. But, above all else, she loves seeing her clients leave the salon on a blissful cloud of relaxation. When those clients return and tell her stories of a full night’s sleep or reduced pain, she knows she has added value to their lives.

This sci-fi nerd loves to spend her downtime on adventures with her family. But when they are at home, Bec is either found in the kitchen or hunting for samples from work which her daughter’s love to pilfer or repurpose.



Sharna’s client focus is what beauty therapy is all about. From the moment she joined our salon, she embodied our 100% client dedication philosophy. Her passion and genuine enjoyment of her career radiate through every treatment. From shellac treatments to customised spa facials, Sharna truly loves helping her clients feel relaxed, happy, and confident.

In a way, Sharna is giving back to beauty therapy the same way it gave so much to her. Five years ago, she felt a bit lost in not knowing what direction her life would take. She lacked confidence. Then she found beauty therapy, and it all changed. Sharna found purpose and knew that a career in beauty therapy, where she could help others feel pride in themselves, was the only job for her.

Relaxation also flows into Sharna’s downtime. Her time away from work is spent reconnecting with loved ones and nature as they enjoy swimming, hiking or trail riding. So long as her partner, family, friends and dog, Aqua, are involved, Sharna is happy.



There are a few unique things about our junior beauty therapist, Chloe. The first is that she is Scottish born and bred. Five years ago, the youngster was just starting high school in her parents’ homeland before. But her Scottish high school experience didn’t last long, as they immigrated to Australia a few years ago for Chloe to finish high school. The second unique thing about her is a qualification not found in many day spas in the Mackay region; a Certificate 3 in Makeup.

For Chloe, makeup is more than just covering imperfections for work or play. It is a creative outlet that allows someone to express themselves honestly. Chloe loves working with our clients to help them find a makeup style that makes them feel comfortable, confident, and happy in themselves. Whether it be a natural sun-kissed glow to cover tired eyes or a bold personal statement, the most enjoyable thing for Chloe is seeing the personal transformations caused in the makeup room. Her clients may come in feeling drab, but when they leave, they are brimming with self-assurance, ready to tackle what comes next.

On the weekends, you won’t find Chloe indoors. She is a true adventurer at heart and gets out on her dirt bike to explore the best the Mackay region has to offer.



Beauty is a journey which, beauty therapist Cindi enjoys going on with her clients. Seeing client transformations or the happiness brought forth from achieving results they so desperately wanted are the rewards that Cindi receives along her journey. The trust earned and appreciation shared are also some of the joyous rewards she takes away.

Cindi’s other passion comes with education. Beauty therapy, like many industries, is constantly evolving. So, being able to continuously learn, explore new products or techniques and improve skills is another draw that keeps Cindi engrossed in her career.

Away from the salon, Cindi is a creative soul. The budding artist is a triple threat musician who can play piano and guitar and write songs. But the creativity doesn’t stop there; she unwinds while painting or drawing. But, like many of us, she is also prone to get hangry. Fortunately, Cindi’s partner is a great cook who spoils her and her Maltese Shih-Tzu, Potchi.

Our focus is you…

Ultra Essence believes in a holistic approach, taking our guests on a sensory spa journey. Our passion is to create a relaxing and restorative experience focused on delivering results. With our philosophy being “even the smallest touches have the greatest impact and indulgences”. We treat each touchpoint as an experience from the moment you step into our spa until our guests are at home.


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Our passion is to create a relaxing and restorative experience focused on delivering results.

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